Most items will ship out within 3-5 business days of ordering (weekends and holidays not included). However, some orders may take up to 7 business days to process. International or imported items may take up to 15 days.
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
If you would like to cancel a backordered item in your order, simply send us your request through our contact us page, we’ll get back to you within 24 hours.
In general, the delivery time of your shipment can be determined using the following formula:
Estimated delivery time = Product availability + Estimated shipping time of chosen Shipping Method.
The Expected Ship Out Date is the day that we estimate your order will leave our warehouse, and can be determined using the greatest number of days in the "availability" range of the items in your order. The Expected Ship Out Date is also marked on the Order Confirmation e-mail sent to you after placing your order.
(Public holidays and weekends are excluded when calculating estimated delivery time)
Please email us within 7 days after receiving your order with your order number and explain why you would like to return your order. Here is our contact page. Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please note that the following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories (except scarves, bags, and mermaid blankets). And please DO NOT send your return to the address on your package. That is not our return address and will affect the processing of your return.
We DO NOT accept returned items that were sent back by you directly without checking with us first.