Help Center

Please use the below form. You can also call customer service on (+88) 01644 232325.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 7 business days from the time your package arrives back to us for a refund to be issued.

Contact Us About us

Shopping Information

How can I place an order on Shokh?

What should I do if an item I want is out of stock?

Can I change my order after it has been placed?

How can I track my order?

Do you offer international shipping?

Payment Information

What payment methods do you accept?

Is it safe to use my credit/debit card on your website?

What should I do if my payment fails?

How do I get a refund for a canceled or returned order?

Can I pay in installments?

Order & Returns

What is your return policy?

How can I return an item?

Will I be charged for return shipping?

How long does it take to process a return?

What should I do if I receive a damaged or incorrect item?

Safety

How do you protect my personal information?

Is my online transaction safe?

How can I ensure my account is secure?

What measures do you take to ensure the quality of your products?

What should I do if I suspect fraudulent activity on my account?